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Safety & Emergency

Medical Information

Keeping your medical information on your phone may be a good idea for emergency situations if you have a medical condition and/or take certain medications. If you allow it, emergency responders will be able to access this information even if your phone is locked.

Note: They will only be able to see your Medical ID not any other personal information on your phone.

To fill out your Medical ID enter information in the following categories. Some will have you select options and some will have you manually type information into a text field.

  • Name
  • Blood Type
  • Allergies
  • Medications
  • Address
  • Medical Notes
  • Organ Donor

To allow emergency responders access to your Medical Information, tap on the Change Settings link at the bottom of this screen then turn on the switch next to Allow Access To Emergency Info. It is usually on by default.

Emergency Contacts

Emergency Contacts are the people who will be notified incase of an emergency. It would be a good idea to put any trusted contacts that will respond in an emergency situation.

Emergency SOS

Emergency SOS is a great feature that has the ability to do a few things in an emergency information that could equate to saving your life or the life of another person.

To turn on Emergency SOS, tap on the Emergency SOS tab then turn on the switch next to where it says Use Emergency SOS. This feature is typically on by default if you are setting up a new Pixel.

Then to activate an emergency SOS, click the power button on the phone 5 times. A series of the following actions will occur as long as you have these features set up:

Play Alarm Sound

When Emergency SOS is starting, you will here a loud alarm sound as long as you have this feature turned on.

Emergency Actions

These are some additional Emergency SOS features that you can turn on that will occur when you activate Emergency SOS.

Call Emergency Services

When this is on, emergency services will be called when you activate Emergency SOS. If you have Emergency Location Service turned on in Location Settings, emergency responders will be provided with your devices location even if the call ends or you can no longer respond.

Share Info With Emergency Contacts

When this is on and you activate Emergency SOS, emergency information in the form of text messages will be sent to your emergency contacts. Real-Time Location will be on by default. You will see four options to set up that you can provide to emergency contacts:

  • Real-Time Location
    • This will provide emergency contacts with your precise location in real time.
  • Low Battery
    • If your battery is running below 15% they will be notified.
  • Emergency Call
    • This will notify your emergency contacts when you start and end an emergency call.
  • Phone Call
    • This will notify your emergency contacts when you start or end any call.
Record Emergency Video

When this is on and you activate Emergency SOS, your phone will record a video for up to 45 minutes or until you stop recording. Your phone will also automatically back up the video to your google account and personal safety app as long as you have an internet connection, either Wi-Fi or Mobile Data.

To turn this feature on turn on the switch to the right of where it says Record Emergency Video.

Auto Share

When this is turned on, a link to your video will be automatically shared with your emergency contacts after the video is backed up to google. You will have the option to cancel recording once the video ends

Car Crash Detection

When Car Crash Detection is on, your Pixel will vibrate, sound an alarm, and ask you if you need help. If you don’t respond to your Pixel asking if you need help then your Pixel will attempt to call 911 and provide your location and car crash data.

Crisis Alert

When Crisis Alert is turned on, your phone will notify you about natural disasters and emergency situations in your area. Crisis alert uses your location to work so you will need to update your location in App Location Permissions to use this feature.

Emergency Location Service

For more information on Emergency Location Service, click on the link.

Silence Notifications While Driving

For more information on Silence Notifications While Driving, click on the link.

Wireless Emergency Alerts

Emergency alerts are messages sent by public services to alert you of dangerous weather, missing persons, or other matters of local or national importance. If desired, you can customize which emergency alerts you receive and disable ones you don’t want, except for National alerts.

The following options are available but may differ depending on your carrier:

  • National alerts
    • National warning messages issued by the national government. These alerts cannot be turned off.
  • Extreme threats
    • Extreme threats to life and property, such as a flash flood or hurricane. 
  • Severe threats
    • Severe threats to life and property. Considered slightly less dangerous than extreme threats.
  • AMBER alerts
    • Child abduction emergency bulletins. 
  • Public safety messages
    • Recommended actions that can save lives or property.
  • Test alerts
    • Carrier tests and scheduled tests from the safety alert system. This may be called “State and local tests” on certain carriers.

If you are not receiving emergency alerts on your phone, it could be due to the following reasons:

    • Your phone has poor cell reception.

    • Airplane mode is enabled on your phone or emergency alerts are turned off.

    • Some phones will not show an alert when you’re in the middle of a phone call. This varies by make and model.

    • Your phone is connected to a cell site that is not broadcasting the alert, is undergoing maintenance, or is out of service.

Note: If your phone receives the same emergency alert over and over, try powering it off and turning it back on.

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